Job TitleAssociate Prospective Student AdvisorDepartmentWelcome Centre | International Student Recruitment | On Campus | International Student InitiativeCompensation Range$5,526.42 - $7,941.25 CAD Monthly – the range reflects the span between the minimum and maximum base salary for this position.Posting End DateAugust3,2026Job SummaryPlans, develops, implements, and evaluates a variety of effective and creative front‐line and online advising services and programs for prospective students, their parents/guardians, agents, and guidance counsellors. Undertakes one‐on‐one and group advising in‐person, on the phone, or through our CRM or other online channels, providing a welcoming first impression of UBC and effective recruiting and advising services to international and Canadian students. The position works primarily in‐person on the UBC Vancouver campus, Tuesday to Saturday, and reports to the Welcome Centre Advising Coordinator.Work PerformedPlans, develops and implements effective and innovative front‐line advising services. This includes creating advising activities that encourage prospective undergraduate students to apply to UBC, complete their application, and accept their offer of admission. Examples include live text‐chat events, in‐person and online information sessions, and responding to inquiries from prospective students. Collects and maintains data on the origin of prospective students, tracks and assesses patterns of participation and contact, and designs assessment tools to solicit feedback for program improvement. Uses the CRM system to load, tag, analyze student interactions, and produces qualitative and quantitative summary reports for the Welcome Centre Advising Coordinator.Provides advising services in a professional, proactive manner, anticipating prospective student needs and coaching students toward independence. Advises on admission requirements, application deadlines, tuition, financial awards, on‐campus housing, academic programs, orientation, and all features of the undergraduate student experience at UBC. Handles front‐desk advising, makes referrals, delivers group sessions both online and in‐person,



and resolves complex problems presented by prospective international students while respecting organizational roles.Works proficiently with the Student Information System and CRM to obtain inquiry and application status, to plan programs, run reports, and communicate with prospects. Captures and manages sensitive advisory interactions in accordance with privacy policy. Exercises sound judgment, follows departmental protocols for local travel safety, and participates in evaluation of the personal profile component for international undergraduate awards adjudication.Minimum QualificationsUndergraduate degree in a relevant discipline.Minimum of one to two years of related experience, or an equivalent combination of education and experience.Willingness to respect diverse perspectives, including those in conflict with one's own.Demonstrates a commitment to enhancing personal awareness, knowledge, and skills related to equity, diversity, and inclusion.Preferred QualificationsSound knowledge of university admission criteria and services for Canadian and international students.Knowledge of major secondary educational systems (Canadian provinces, British patterned, US, IB, and others) is an asset.Lived international experience preferred.Experience in a post‐secondary education setting preferred.Demonstrated accuracy and attention to detail, especially under pressure to meet deadlines.Experience in student advising and delivering presentations preferred.Previous experience with Student Information Systems or other enterprise database solutions and CRM systems preferred.Experience applying technology to improve student and/or client services is an asset.Performance Competencies and CriteriaDemonstrated ability to communicate effectively orally and in writing.Demonstrated ability to perform effectively in public‐speaking roles.Demonstrated ability to work effectively as a member of a team.Ability to take initiative and exercise resourcefulness.Demonstrated time‐management skills and ability to prioritize,



multi‐task, and organize work.Ability to analyze problems, identify key information, and propose effective solutions.Proficient ability to exercise appropriate judgment on complex matters.Proven ability to use an inclusive approach to develop and cultivate relationships with students, faculty, staff, and external community members.Excellent interpersonal and diplomacy skills, and strong intercultural communication skills.Ability to employ tact and diplomacy in all interactions, and to communicate with empathy and respect for diverse perspectives.Nuanced appreciation of how historic forms of prejudice shape everyday experiences in the workplace and learning environments.Excellent skill in navigating difficult and complex conversations with students, faculty, and staff.Ability to collaborate across difference and manage conflict.Active engagement with the climate of reconciliation in Canada and UBC's commitment to inclusion.Proficiency in Microsoft Word, Excel, Outlook, and standard office software.Availability to work early mornings, evenings, and weekends.Equity and Diversity StatementAt UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Equity and diversity are essential to academic excellence. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [email protected]. #J-18808-Ljbffr

📌 Associate Prospective Student Advisor (Vancouver)
🏢 The University of British Columbia
📍 Vancouver