Shape the future of banking at EQ as a Senior Manager in Mortgage Retention and HELOC Strategy. This hybrid role drives customer retention and successful product strategies for home equity solutions.In this strategic leadership position, you will report to the Senior Director of Strategy and Operations and collaborate with senior management teams. Your focus will be on optimizing retention strategies for single-family residential mortgages and enhancing the profitability of home equity lines of credit (HELOC). Excellent communication and stakeholder engagement skills are essential for leading cross-functional initiatives with departments such as Renewals, Credit,



and Operations.Key Responsibilities:Recommend strategies to improve customer retention and experienceResearch data to propose new initiativesEngage with internal stakeholders to ensure complianceAnalyze market trends to inform decision-makingAct as a subject matter expert on products and policiesRequirements:10+ years in Canadian financial institutionsStrong project management skillsExcellent communication and interpersonal skillsKnowledge of banking regulationsAbility to drive initiatives in a cooperative environmentLead customer-focused strategies at EQ and enhance our innovative approach to banking!#J-18808-Ljbffr

📌 Senior Manager Mortgage Retention Strategy (Toronto)
🏢 eqbank
📍 Toronto