As the Support Engineering Director at Ashby, you will lead a technically skilled team dedicated to enhancing customer integrations and support workflows. This position combines leadership with technical mentoring to drive significant improvements.The role focuses on managing complex escalations, establishing operational efficiencies, and fostering a team-oriented atmosphere between Support and Engineering. Your leadership will create significant impacts on customer satisfaction as you build scalable processes and systems.Key Responsibilities:Lead and improve a talented team of Support EngineersDesign and implement technical support strategiesCollaborate with Product Management to refine user experiencesBuild and maintain internal tools for better support efficiencyAnalyze data to prioritize impactful support solutionsRequirements:Experience in B2B SaaS technical support managementBackground in Software Engineering or related fieldsStrong ability to navigate ambiguity and create orderExceptional judgment in prioritizing technical workCommitment to continuous improvement in support processesTransform Ashby's Support Engineering function and empower your team to excel in delivering top-notch customer solutions.#J-18808-Ljbffr

📌 Ashby Support Engineering Director (Vancouver)
🏢 Ashby
📍 Vancouver