Overview

Rainforest Automation is transforming how utilities and their customers use electricity. Our software connects smart meters, IoT devices, and real-time energy data to help utilities manage demand, reduce emissions, and deliver better customer experiences.

We work with leading electric utilities , retail energy providers , and business customers across North America and Australia to deploy programs that drive measurable impact — from demand response and peak-load reduction to advanced energy analytics.

We’re looking for a personable, driven, and performance-oriented Account Executive who will ensure our customers and their participants succeed.

What You’ll Do

- Manage relationships with utility customers and ensure their ongoing success with Rainforest products and programs.
- Act as the primary point of contact for key utility accounts — supporting onboarding, engagement, and long-term satisfaction.
- Recruit and onboard business customers (e.g., commercial or industrial participants) into utility-sponsored programs.
- Ensure those participants are successful in using Rainforest’s technology to achieve program goals (e.g., energy reduction, demand flexibility).
- Collaborate with Product, Marketing, and Engineering teams to improve customer experience and outcomes.
- Identify expansion opportunities within existing accounts and support sales growth initiatives.
- Measure and report program performance metrics to internal and external stakeholders.
- Adapt and innovate — use data, insight,



and creativity to engage customers and overcome participation barriers.

What We’re Looking For

- 3–7 years of experience in account management, customer success, or program management.
- Proven ability to build and maintain solid customer relationships.
- Excellent communication and presentation skills — comfortable speaking with both business owners and utility program managers.
- Strong organizational skills and a bias for action — you like to get things done.
- Experience working with data or technology products (SaaS, IoT, or energy tech preferred).
- Ability to manage multiple projects and stakeholders with agility and professionalism.
- Driven by results — you measure success through customer adoption, satisfaction, and impact.

Nice to Have

- Experience in energy , utilities , demand response , or clean tech industries.
- Familiarity with B2B engagement , program recruitment , or energy efficiency programs .
- Exposure to CRM tools (e.g., HubSpot, Apollo) and analytics dashboards.

Why Join Rainforest?

- Work at the intersection of clean energy , technology , and customer engagement .
- Be part of a small, passionate, and fast-moving team driving measurable climate impact.
- Flexible remote work and collaborative culture.
- Growth opportunities in both customer success and business development.

Compensation

Competitive salary with performance-based incentives.

CA $80,000 - $100,000 - depending on experience.

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📌 Account Executive & Customer Success Manager (Vancouver)
🏢 Rainforest Automation
📍 Vancouver