Accelerate your career at TELUS Digital as a CCaaS Program Delivery Manager, offering remote or hybrid work options. Lead the charge in delivering cutting-edge contact center technologies to clients.As part of the CX team, your primary responsibility will be managing cross-functional delivery teams engaged in contact center programs. We are seeking a resourceful program manager who can navigate client interactions and articulate complex solutions effectively. You'll ensure adherence to timelines, budget constraints,



and stakeholder engagement throughout each project.Key Responsibilities:Lead the delivery of integrated contact center solutions from planning to supportOwn governance models to facilitate program successFoster effective communication across all project stakeholdersDrive Agile methodologies to enhance delivery lifecyclesMonitor project budgets and resource allocations closelyRequirements:At least 7 years of experience in managerial roles within software developmentFamiliarity with CCaaS solutions such as Five9Ability to manage intricate program dependencies effectivelyStrong financial tracking and management expertiseProgram management certifications are a plusUtilize your technical leadership skills to elevate contact center solutions at TELUS Digital.#J-18808-Ljbffr

📌 Ccaas Program Delivery Manager, Telus Digital (Vancouver)
🏢 TELUS Digital
📍 Vancouver