Become a key leader at Mercer Celgar as a Quality Manager and Logistics Oversight professional, focused on delivering quality products and exceptional customer experiences. Manage ISO 9001 systems and lead a dedicated logistics team.In this influential role, you will report to the Operational Excellence Manager, overseeing the ISO 9001 Quality Management System while ensuring that every customer interaction meets our high standards. This position requires a robust understanding of quality management and operational excellence, complemented by robust analytical skills and effective communication abilities. Leading a customer service and logistics team,
you will drive initiatives for process improvement.Key Responsibilities:Manage and own the ISO 9001 Quality Management SystemTrack customer satisfaction metrics and manage escalationsCoordinate routine testing and quality assessments within teamsProvide leadership to the Logistics and Customer Service teamImplement continuous improvement practices across operationsRequirements:Bachelor's degree in Quality Management or Engineering5+ years in Quality Management, including team leadershipExperience with ISO 9001 certification and auditsProficient in problem-solving methodologies like LeanExcellent communication for customer engagement and data presentationLead the charge in quality and logistics at Mercer Celgar, ensuring operational excellence and superior customer satisfaction.#J-18808-Ljbffr