Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working)This range is provided by Superstars. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$120,000.00/yr - CA$132,000.00/yrMy global client, develops e-learning software, content, and resources that change the way the world learns. One Hundred Thousand organizations worldwide have created millions of courses using their online training platform. With this platform e-learning developers get everything they need to create courses for their learning management systems.We are looking for an experienced Canadian based Customer Success Professional to join their growing international team. Their Enterprise Customer Success Manager works with customers throughout their post-sales journey to make sure customers are successful with Articulate.The Enterprise Customer Success Manager for the international business will own a book of accounts within our globally-based segment and build and expand relationships with these customers post-sale. You will be responsible for onboarding, driving product adoption and satisfaction, driving retention, managing complex renewals, and expanding their footprint within these international accounts.The Enterprise Customer Success Manager will also partner with their international sales counterparts to identify and execute growth opportunities within internationally-based accounts.Essential FunctionsManage a book of approximately 50 of their largest and most strategic global Enterprise accountsEnsure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewalManage the renewal process by navigating complex commercial terms and leading to on-time renewals which maximize net revenue retentionProactively drive customer adoption and mitigate retention riskIncrease customer retention by conducting strategic check‐ins, kick‐off calls,



and business reviewsAccurately forecast renewal revenue for current and future quartersEngage in consultative discovery conversations to uncover account expansion opportunities and assist your Sales partners in converting those opportunitiesMeet key performance indicators around customer touchpoints, churn, customer satisfaction, renewal, and account expansionPartner effectively with cross‐functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and SupportBe the voice of the international customer internally to share product feedback and resolve customer challengesDrive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship buildingQualifications/Skills8+ years experience working in a customer‐facing account management, sales or customer success roleA solid understanding of customer successExperience managing a book of 50+ customer accountsExperience directly managing renewals, driving renewal strategy, and handling complex customer negotiationsA customer‐centric mindset and the ability to continuously connect customer's business pains to specific product benefits and value propositionsExperience creating and upleveling strategic relationships with key stakeholdersAbility to prioritize a large but strategic bookExcellent critical‐thinking skillsResiliency, adaptability, and experience thriving in a fast‐paced environmentAbility to work independently with a high sense of self‐accountability and as part of a collaborative teamExcellent verbal, written communication and presentation skills2+ years experience in SaaS2+ years experience using SalesforcePreferredBA or BS degree or equivalent experience preferred.Experience selling internationally or outside of North American marketsWorked with channel sales partners and familiar with the channel sales motion.Fundamental understanding of MEDDPICC methodology.Experience working in a remote‐first environmentSeniority levelMid‐Senior levelEmployment typeFull‐timeJob functionE‐Learning Providers #J-18808-Ljbffr

📌 Enterprise Customer Success Manager - Cad $120,000 – Cad $132,000 / Year - Canada (Remote Working) (Moncton)
🏢 Superstars
📍 Moncton