Lead operational excellence and innovation at Reliance as a Senior Contact Center Manager. Drive growth and success while managing enhanced customer experiences in a dynamic environment.Reliance is seeking a Senior Manager to oversee contact center operations. You will have a significant role in improving service levels, fostering a high-performance culture, and implementing AI-enhanced strategies. Your leadership will be crucial in developing team capabilities and ensuring seamless day-to-day operations.Key Responsibilities:Own day-to-day contact center operations across teamsDrive a culture of continuous improvement and innovationEnhance operations through AI, automation, and recent technologiesDevelop leadership capabilities through coaching and mentoringManage operational escalations and service quality improvementsRequirements:8–12+ years of contact center leadership experienceProven success in managing multisite and outsourced operationsStrong analytical skills and executive communication proficiencyFamiliarity with Microsoft Office and CRM systemsExperience with NiCE CCaaS and SAP platformsShape the future of customer engagement at Reliance, where you'll develop teams and streamline operations.#J-18808-Ljbffr

📌 Senior Contact Center Manager At Reliance (Ottawa)
🏢 Reliance Home Comfort
📍 Ottawa