The duties of the Catering Sales Manager include, but are not limited to the following:
- Assist in booking and finalizing catering contracts.
- Upsell food, beverage, and space requirements to maximize revenues.
- Effective communication by telephone and written correspondence (contracts, confirmation letters, follow‑up letters).
- Communicate catering contract requirements and last‑minute requests or concerns to the appropriate departments throughout the hotel.
- Ensure proper problem‑solving skills are applied.
- Review and modify the Weekly Catering Summary.
- Complete the Weekly Catering Activity Planner.
- Maintain incoming contracts on a daily basis.
- Follow up on all inquiries to ensure maximum bookings.
- Familiarize with all responsibilities and procedures in the catering office.
- Ensure all proper procedures for billing and credit approval are completed.
- Ensure all company guarantees are completed 72 hours prior to the meeting or function.
- Complete a follow‑up call on each booking to ensure total guest satisfaction.
- Keep the catering office unattended at all times; catering hours Monday–Saturday 8:30 am to 5:30 pm.
- Perform any other miscellaneous duties as required.
- Fully detail all room set‑up, food & beverage, and audio‑visual requirements on contract sales agreements.
Qualifications
Preferred Behaviors
Enthusiastic
Shows intense and eager enjoyment and interest.
Dedicated
Devoted to a task or purpose with loyalty or integrity.
Team Player
Works well as a member of a group.
Education
Some college or better.
Experience
2 years: Experience in Conference & Catering Management / Banquet Management with additional sales experience.