Your Opportunity at ARC'TERYXAs the Senior Director, Process Operations - Enterprise PMO, you are the enterprise owner of project governance, responsible for how large‐scale cross‐functional initiatives are prioritized, structured, governed, and executed across the business. You lead a function that serves as the central authority for enterprise project standards - defining intake, ensuring rigor at each stage of delivery, and building the reporting, analytics, and insights frameworks that enable transparent decision‐making and predictable execution at scale.You partner across Technology, Operations, Product Creation, Merchandising, Retail, Finance, and other business units to evolve our project governance model, modernize tooling, and embed KPI‐led performance management so the organization can plan confidently, align quickly, and consistently deliver on its highest priorities.As Arc'teryx continues to evolve its Enterprise PMO capability, this role will be instrumental in establishing the operating model, tools, governance, reporting, and project management disciplines that enable scalable execution across the organization. While accountable for enterprise‐wide project governance, the role will initially maintain a hyper‐focus on Product Creation and the end‐to‐end Idea‐to‐Consumer (I2C) ecosystem, ensuring visibility, accountability, and performance management across seasonal product delivery, emerging creation pathways, and strategic business initiatives. The Senior Director will build the frameworks, KPIs, and project management capabilities required to support both established and evolving product creation processes while creating a foundation that can be leveraged across the broader enterprise.This role is based out of our North Vancouver office and is expected to be performed onsite. Candidates must be eligible to work in Canada.Meet Your Future TeamThe Process Operations team sits at the heart of Arc'teryx's end‐to‐end value chain, leading enterprise‐wide alignment and advancing a culture of radical collaboration. We optimize the intersection of Product Creation, Supply Chain, Product Data, and Regional Go‐To‐Market, acting as an internal consultancy that identifies, designs, and implements process improvements and operating model changes.We establish the company's I2C/GTM rhythm of business by standardizing calendars and tools, clarifying deliverables and decision rights, and embedding KPI‐led performance management. We govern product data, modernize reporting, and build capabilities that provide forward‐looking visibility, better planning, faster decisions, and on‐time seasonal delivery. As an essential thought partner to executive leadership and cross‐functional teams, we deliver clarity, consistency, and cohesion.If you were the Senior Director, Process Operations - Enterprise PMO now, here are some of the core activities you would be doing:Enterprise Governance & PrioritizationDesigning, implementing, and scaling Arc'teryx's Enterprise PMO capability, including governance frameworks, intake and prioritization models, decision rights, project delivery standards, and execution disciplines that drive consistent, predictable outcomes across strategic initiativesCoordinating enterprise‐wide priorities, ensuring a clear, transparent, and aligned view of what matters most to the organization at any given timeRunning the executive decision cadence, owning agendas, inputs, outputs, follow‐through, and communication across senior leadership forumsEstablishing portfolio governance, KPI frameworks, and performance management processes for Product Creation initiatives, providing enterprise leadership with clear visibility into I2C execution, milestone achievement, emerging creation pathways, risks, dependencies, and resource constraintsBusiness Process Infrastructure & PM FoundationsEstablishing the foundational PMO toolkit for Arc'teryx business process‐driven projects, including playbooks, RACI models, templates, risk/issue frameworks, dependency mapping,



and milestone governanceAssessing all existing project‐related SharePoint, documentation ecosystems, and workflows, then architecting the future‐state structure and logic to eliminate redundancy and improve usability across the enterpriseBuilding a consistent enterprise project intake and evaluation model, connecting resource needs, business case rigor, and strategic alignmentCross‐Functional Leadership & Strategic DeliveryLeading enterprise‐wide cross‐functional programs and transformation initiatives, ensuring teams move in lockstep and deliver predictable, measurable valueCreating and maintaining a connected matrix of operational, technical, creative, and commercial partners, empowering teams to collaborate effectively and proactively resolve cross‐functional blockersDelivering clear and concise synthesized project portfolio updates to senior leadership, articulating status, risks, interdependencies, and needed decisionsDriving process standardization across key operational and business functions—identifying gaps, mapping fragmentation, and enabling teams to adopt consistent ways of workingDeveloping a strong muscle around continuous improvement, establishing the Enterprise PMO as the hub for methodical, data‐supported operational evolutionPartnering with Technology, Finance, P&C, and Operational teams to ensure that processes, systems, and tools scale with the organization's growthProduct Creation Portfolio Management & Enterprise Capability BuildingBuilding and scaling the Enterprise PMO's Product Creation capability, establishing governance, portfolio management, KPI frameworks, reporting, and project delivery standards across the I2C ecosystemOwning executive visibility into Product Creation portfolio health, including I2C execution, milestone achievement, emerging creation pathways, risks, dependencies, resource requirements, and seasonal readinessLeading cross‐functional alignment, governance, and project management support for strategic Product Creation and ad hoc enterprise initiatives, ensuring predictable execution and measurable business outcomesHere are some of the things you could be working on in the future:Leading the multi‐year roadmap to evolve enterprise process architecture, ensuring scalability as Arc'teryx expands globallyOwning and evolving the Enterprise Long‐Term Strategic Plan (LTSP) alignment between business priorities, project portfolio decisions, and resource planningOverseeing global PMO maturity expansion, establishing consistent project management practices across North America, EMEA, and APACLeading high‐visibility cross‐functional special projects on behalf of the CEO, C‐Level Leaders, or SVP Process Operations, ensuring enterprise alignment and executional rigorEstablishing a knowledge‐management center for project and process best practices across the businessQualificationsPost‐secondary degree in business, operations, engineering, project management, or a related field, with 12+ years of experience leading enterprise‐level PMOs or complex transformation programsExtensive knowledge of apparel, footwear, and accessories product creation lifecycle, with direct experience in functions such as Merchandising, Product Development, Sourcing, Product Operations, Materials, or related disciplinesDeep understanding of seasonal product creation processes, stage‐gate milestones, commercialization workflows, and interdependencies that drive successful I2C executionFluency in the operational realities of global product organizations and ability to partner with cross‐functional teams (Merchandising, Product Development, Design, Sourcing,



Supply Chain, Product Data, Regional Go‐To‐Market) to drive alignment and executionDemonstrated success translating complex product creation challenges into scalable operating models, governance frameworks, KPI structures, and portfolio management practices that improve delivery performance and business outcomesExpertise in business process design, operational excellence, and cross‐functional project management, ideally in a global or multi‐regional environmentExpertise in building frameworks from scratch—where others see ambiguity, you see structure waiting to be designedProven ability to partner across diverse functions and guide teams through complex, high‐visibility initiativesLeadership maturity to facilitate senior‐level decision forums: clear input/output expectations, structured discussions, and crisp synthesisOrganized, resilient, and proactive leader with a passion for process improvement and enterprise alignmentOwnership, accountability, and results‐driven mindset, consistently demonstratedThrives in fast‐paced, ambiguous environments and motivated by building clarity, efficiency, and predictability where none existedExceptional communication skills—written, verbal, visual—and ability to simplify complexity for any audienceEnergized by empowering teams, building scalable systems, and creating long‐term operational foundationsEnjoys fast‐growth, entrepreneurial environments; inspires breakthrough thinking and builds mechanisms that scale beyond any single seasonProactive problem solver with strong business acumen and persistent attention to detail; identifies root causes and implements durable solutionsCompensationThe salary range for this role is CAD$181,000 – CAD$237,000.Total RewardsMost new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc'teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.We're committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.In addition to base pay, Arc'teryx supports people through benefits designed to sustain both work and life:Health & Wellbeing – Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‐affirming care and a 24/7 Employee Assistance Program (EAP).Financial Wellbeing – RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.Time & Flexibility – Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).Family Support – Parental leave top‐up and a nesting period for new parents.Growth, Community & Gear – Career development opportunities, Arc'teryx Academies (outdoor skill‐building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).*Eligibility for certain programs may vary by role.Equal OpportunityArc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. #J-18808-Ljbffr

📌 Senior Director, Process Operations - Enterprise Pmo (North Vancouver)
🏢 Arc'teryx Equipment
📍 North Vancouver