Join Clio as a Senior Manager, focused on customer success applications in a hybrid or remote setting. Leverage your technical expertise and leadership skills to enhance legal technology.As a Senior Manager at Clio, you'll lead the CS Platforms team responsible for enhancing the post-sale customer experience. Your role will combine hands-on leadership with platform management in an AI-first environment. Experience in Salesforce and AI development will be needed to excel.Key Responsibilities:Lead the development of the CS Platforms teamManage the post-sale platform stack including SalesforceDesign and implement AI solutions using ClaudeHandle vendor relations for AI supportCollaborate on stakeholder roadmaps and strategiesRequirements:5+ years of Salesforce experience, especially Service Cloud3+ years leading technical teamsProficient in Git and pull-request-based processesExpertise in AI development toolsProven track record in managing SaaS vendorsBring your technical leadership and creative mindset to Clio's Customer Success team.#J-18808-Ljbffr