About the RoleAs an Agency Client Success Manager, you'll be the digital quarterback for your clients—owning the strategy, communication, and orchestration of multi-channel marketing programs. You'll guide clients through their full funnel of deliverables (paid media, SEO, email, creative, and more), ensuring every initiative ladders up to their growth goals.You'll work cross-functionally with internal teams and vendor partners to plan, brief, execute, and optimize campaigns that drive measurable results. You'll translate performance data into clear business outcomes, recommend next steps grounded in benchmarks and client KPIs, and lead proactive conversations that drive retention and expansion.Reporting & Team: You'll report to the Head of Client Success and work closely with our Client Success Team Lead, Account Coordinators, Ad Ops, and vendor partners.What You'll OwnDigital Quarterbacking: Lead client strategy and keep all moving parts aligned—client goals, channel plans, deliverables, timelines, and results.Portfolio Leadership: Own a book of business of ~35–40 accounts with accountability for retention, satisfaction, and ROI.Performance & Insights: Turn paid media, email, SEO, and site performance data into client-ready insights and recommendations based on benchmarks, trends, and KPIs.Client Growth: Identify and position upsell/cross-sell opportunities tied to client goals and business outcomes; partner internally to close expansion.Executive Communication: Lead monthly reviews with transparent storytelling, strong recommendations, and action plans.Performance MetricsClient Retention RateNet Revenue RetentionExpansion / Upsell RevenueClient satisfaction (CSAT/NPS)Required Experience3–5+ years in a digital marketing agency as a Client Success Manager, Account Manager, or Account Strategist (must-have)Hands-on or strategic experience across paid media (Meta, Google, programmatic), SEO, email marketing, and paid socialCannabis industry marketing experience is a plus (not required)Strong understanding of eCommerce marketing (Shopify, WooCommerce,



etc.)Proven success driving retention and account growthFluency with performance metrics (CTR, CAC, ROAS, LTV, CPA, etc.) and ability to explain them to senior stakeholdersExperience with GA4, Google Search Console, GTM (or similar analytics toolkits)Comfortable working in HubSpot/ClickUp (or similar CRM + project management tools)Comfort with recurring revenue / SaaS-like account structures (multi-month engagements, performance-driven relationships)Who You AreA strategic marketer who thrives on connecting digital tactics to business outcomesConfident speaking to campaign performance, strategy, and growth levers across multiple channelsProactive and data-driven; you anticipate client needs before they raise themRevenue-minded and comfortable leading commercial conversationsA strong collaborator who thrives in a cross-functional, fast-paced environmentCompensationUp to $130k CAD OTE100% remotePaid time offHigh autonomy, fast pace, and lots of opportunity to grow as the business scalesInterview Process3-5 Minute Introduction videoInitial interview with Agency Operations ManagerInterview wth Head of Client SuccessShort mock reporting/client performance presentationFinal conversation with leadership (as needed)To Apply:Send us your resume, a short note on why you're the right fit for this role, and answers to the screening questions below to [email protected] QuestionsCan you start immediately?How many years have you worked in a digital marketing agency as a Client Success Manager, Account Manager, or Account Strategist?Have you successfully upsold or expanded digital marketing services with existing clients?Do you have experience managing recurring or SaaS-based revenue accounts?How many clients have you actively managed concurrently in a performance marketing environment?Have you worked with eCommerce clients (e.G., Shopify, WooCommerce)?How many years of experience do you have with email marketing platforms such as Klaviyo, Mailchimp, or Postscript?How many years of experience do you have managing paid media campaigns across platforms like Meta, Google, StackAdapt, X (Twitter), or other DSPs? #J-18808-Ljbffr

📌 Client Success Manager (Paid Media & Digital Marketing) (Ottawa)
🏢 herb
📍 Ottawa