Transform TELUS service management as a Senior Technical Product Manager, focusing on ServiceNow initiatives and operational improvements. Join a customer-driven team to enhance user experience.As part of TELUS's E2E Digital Transformation group, you will lead the evolution of critical ServiceNow elements as part of the Managed Service Transformation program. Bring your product ownership and technical expertise to guide the roadmap that shapes TELUS's value chains and drives customer satisfaction.Key Responsibilities:Define and prioritize roadmap for key initiativesLead service management solution development and executionCollaborate with stakeholders to drive business outcomesSupport team member growth through mentoringCommunicate status updates, risks, and mitigation plansRequirements:Proven record in delivering complex transformation projectsStrong knowledge of ServiceNow and Netcracker systemsSolid expertise in technical domainsExcellent analytical and problem-solving capabilitiesFinancial acumen to develop compelling business casesContribute to TELUS's managed service innovation by leveraging your technical leadership and strategic vision.#J-18808-Ljbffr

📌 Telus Managed Service Transformation Lead (Calgary)
🏢 Telus
📍 Calgary