Elevate user onboarding at Clio as a Senior Product Designer. Focus on designing impactful activation experiences for law firms, ensuring current customers thrive from day one.In this pivotal role within Clio's Product Led Growth team, you will be responsible for designing the essential first 120 days of customer interaction. Your designs will guide users through meaningful experiences that encourage daily usage and deeper engagement with our products. Partner with various teams to ensure that onboarding solutions meet and exceed customer needs.Key Responsibilities:Own onboarding design from setup to habit formationCraft in-product guidance like checklists and tooltipsCollaborate to define active customer metricsOptimize workflows for onboarding specialistsContribute design solutions with cross-functional teamsRequirements:5+ years of product design experience, preferably SaaS/B2BProven ability to design onboarding and activation journeysSkilled in user research and design metrics analysisProficient with tools like FigmaStrong grasp of usability and interaction design principlesCreate compelling onboarding experiences that empower Clio's law firm customers from the start.#J-18808-Ljbffr

📌 Product Designer For Clio'S Customer Journey (Burnaby)
🏢 Themis Solutions
📍 Burnaby