The Associate Vice President (AVP), eCommerce Operations is accountable for the overall leadership and performance of end-to-end eCommerce operations, ensuring a stable, scalable, and efficient operating model that supports profitable growth and a consistent customer experience. The role provides executive oversight across Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment.Working in close partnership with leaders across Store Operations, Digital Product, IT, Fraud, Contact Centre, Transportation, and external partners, the AVP ensures operational readiness, reliability, and continuous improvement.Key ResponsibilitiesProvide executive leadership and accountability for Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillmentEstablish and evolve operating models, governance, and controls that support business growth, peak periods, and recent Digital capabilitiesLead cross-functional alignment across Store Operations, Digital, IT, Fraud, Contact Centre, and TransportationOwn operational readiness for Digital releases, including deployment coordination, stabilization, and issue managementProvide oversight of vendor onboarding, compliance, and ongoing operational performance for online-exclusive assortmentsGovern product availability, orderability, ASN performance, aged orders, and vendor service-level adherenceLead enterprise-level operational incident management, escalation,



and root-cause resolutionLead and develop a multi-disciplinary organization of leaders and managers across eCommerce Operations and Digital Experience IntegrationFoster a high-performance culture focused on operational discipline, collaboration, continuous improvement, and customer outcomesRequirementsExtensive leadership experience in eCommerce, Digital Operations, Omnichannel Retail, or a comparable operational environmentDemonstrated ability to lead large, complex, cross-functional teams within a matrixed enterpriseStrong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operationsProven capability translating enterprise strategies into scalable and disciplined operational executionEnterprise and operational leadershipCross-functional influence and stakeholder managementClear and effective executive communicationChange leadership and continuous improvementCustomer-focused decision makingBenefitsCompetitive salaries and wagesCanadian Tire Profit SharingRetirement and savings programsStore discounts$5,000 per year in mental health benefits for eligible employees and their familiesTriangle Learning Academy professional developmentExtensive leadership experience in eCommerce, Digital Operations, or Omnichannel Retail; demonstrated ability tolead large cross-functional teams in a matrixed enterprise; strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations #J-18808-Ljbffr

📌 Avp, Ecommerce Operations (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto