Become a vital part of Teleperformance as a Real Time Analyst in Midtown Toronto, ensuring service levels are met in office. Monitor operations and work closely with management to drive performance excellence.This full-time role requires a proactive approach to handling real-time operations, making necessary adjustments to align with service goals. You will actively participate in monitoring floor activities and collaborating with teams to maintain efficient operation throughout your shift.Key Responsibilities:- Manage service-related escalations and issues- Document and communicate real-time operations data- Guarantee analyst availability on phones as per business guidelines- Perform ongoing queue monitoring and report findings- Engage with clients to manage service dynamicsRequirements:- High School Diploma and MS Office proficiency- Strong analytical skills with report evaluation ability- Self-motivated with minimal supervision needed- Knowledge of IEX and Genesys is beneficial- Flexible shift availability and effective communication skillsChannel your analytical strengths and service commitment at Teleperformance in this rewarding Real Time Analyst role.#J-18808-Ljbffr

📌 On-Site Real Time Analyst With Tp - C$22 An Hour (Winnipeg)
🏢 Teleperformance
📍 Winnipeg