Position: AI Solution Enablement & Copilot Technical SpecialistType: 3-month contract + extensions past 2 yearsNumber of openings: 2Start Date: 2 weeksRate: 90-100/hr incorporatedLocation: 2-3 days a week downtown TorontoInterview: 1 round 45 min virtualRequired Skills & Experience8-10+ years of technology / consulting experience2+ years of Microsoft 365 Copilot experience2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience5+ years of solution design / architecture experienceStrong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate)Experience troubleshooting, triaging, and escalating technical issuesStrong communication skills; comfortable training and working directly with business stakeholdersGovernance, DLP, and compliance experienceKey responsibilitiesProvide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities.Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation.Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing,



or platform owners.Maintain technical input into the escalation call sheet and support boundary model.Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios.Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/workplace dependencies, and troubleshooting patterns.Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance.Support advanced labs, maker enablement sessions, and technical workshops.Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake.Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.Please note that artificial intelligence (AI) tools may be used to assist in the creation and formatting of this job description. #J-18808-Ljbffr

📌 Ai Solutions Enablement/ Microsoft 365 Copilot Consultant (Toronto)
🏢 Insight Global
📍 Toronto