Drive innovation as a Product Manager focusing on Lyft's Customer Care Platform in Toronto. Leverage your AI expertise and strategic vision to transform support systems into best-in-class solutions.Lyft seeks a seasoned Product Manager with 8+ years of experience and a robust understanding of AI/ML technology. This hybrid role emphasizes integration across engineering, data science, and design, shaping how agents operate with recent tools and insights. You will cultivate a collaborative environment,



ensuring product excellence and data integrity that drives customer satisfaction across our support platform.Key Responsibilities:Own the vision and multi-quarter roadmap for the agent platformLead execution of complex cross-platform initiativesEnsure accuracy of customer care and safety dataShape platform architecture in line with AI developmentsCollaborate with engineering and data teams to ship solutionsRequirements:8+ years in product management focused on platformsDirect experience with AI/ML-powered productsStrong data fluency and pipeline managementExperience driving high-complexity projects across teamsDegree in Computer Science or similar fieldBecome a catalyst for change in Lyft's customer care experience by bringing your product management expertise to our dynamic team.#J-18808-Ljbffr

📌 Product Manager For Customer Care At Lyft (Toronto)
🏢 Socotra
📍 Toronto