International Imports & Exports Supervisor

Full Time Employee – Barrie, ON, CA

Salary Range: $70,000.00 to $85,000.00

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Reports To: Operations Manager

Job Purpose

To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail.

Duties & Responsibilities

- Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
- Live our company core values and support a well‑organized, respectful, and service‑focused work environment
- Supervise import & export department staff workload and assist them with all aspects of their duties
- Quote international agents and commercial clients
- Arrange new freight for commercial clients
- Monitor, organise & manage incoming emails to department mailbox
- Track import & export shipments and arrange the necessary customs clearance & deliveries
- Process charges for shipments and review any billing/charge discrepancies
- Correspond with international agents and update them on their shipments and any questions regarding import to Canada
- Provide direction with routing of shipments and assist team members with their routing
- Provide support and communication with problem shipments
- Ensure timely billing of all files
- Assist other operations departments as needed
- Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross‑train team members
- Help resolve employee concerns, disputes and handle escalations with the support of the manager
- Be an advocate for company initiatives
- Participate in the development and implementation of KPI goals, objectives,



policies, and priorities of the import & export departments as per management direction
- Evaluate employee performance and provide constructive feedback
- Participate and complete employee appraisals
- Participate in onboarding new employees as needed
- External coaching opportunities and ongoing support from management will be available to support personal and professional growth

Mindset & Personality

- Problem Solving: Strives to understand contributing factors and works to resolve complex situations
- Team Oriented: A focus on working as a team to help achieve common company goals
- Customer Service Oriented: Client focused and providing exceptional experience for our customers
- Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
- Proactive: Takes initiative and an organized approach to day‑to‑day operations as well as future needs
- Initiative: Takes action and seeks new opportunities while seeing tasks through to completion
- Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes

Professional & Educational Background

- 10+ years in transportation or freight forwarding experience required
- Post Secondary education in Supply Chain Management considered an asset




- Knowledgeable in CargoWise or SoluShip considered an asset
- Experience working with Transportation Management Systems (TMS) and EDI Systems
- Strong knowledge of Canada & USA Customs cross border practices & procedures
- General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset
- Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Skills & Ability

- Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
- Management: Coaching and mentoring team members for professional growth
- Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.
- Productivity: Manages workload, works efficiently and meets the roles goals and company objectives
- Organization: Information is well organized, manages time effectively, and detail-oriented
- Interpersonal Skills: Builds strong relationships and works well with others

Effort & Working Conditions

Why Join Us

- Prospect to shape client success and operational excellence in a dynamic logistics environment
- Collaborative and supportive team culture with a focus on continuous improvement
- Casual work environment
- Engaging social activities and events throughout the year
- Competitive salary and above‑standard benefits with opportunities for professional growth
- Extended health benefits
- Dental care
- Vision care
- Employee Assistance Program
- Life insurance
- RRSP program

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📌 International Imports & Exports Supervisor (Barrie)
🏢 Na Freight Forwarding
📍 Barrie