Shape the future of technology support at Arc'teryx as the Technology Operations Manager for Service Desk. Ensure premium service delivery for L1 and L2 support across the organization.Based in North Vancouver with flexibility for hybrid work, you'll connect with leadership to devise strategies that enhance technology support services. Engage with stakeholders to meet evolving demands, while implementing operational improvements. Your role is pivotal in creating an effective and responsive service desk culture that empowers all employees.Key Responsibilities:Direct L1 and L2 support for retail and corporate usersCoach technical team members and manage their performanceAssess system demands and execute relevant projectsCollaborate on challenges and projects with other teamsTrack performance metrics against established KPIsRequirements:5+ years in technology support, 3+ years managing teamsExperience in multi-site service desk operationsEffective scripting skills for workflow automationITIL certification preferred for service managementExcellent communication and leadership abilitiesElevate Arc'teryx service desk operations to deliver exceptional technology experiences throughout the organization.#J-18808-Ljbffr

📌 Technology Service Delivery Manager At Arc'Teryx (North Vancouver)
🏢 Arc'teryx group
📍 North Vancouver