Be a key player at Clio as a Senior Product Manager, focusing on onboarding and activation strategies for legal technology, available remotely in the U.S. and Canada.This role is vital for enhancing customer success in their first 120 days with Clio products. You will design onboarding experiences, ensure users find value in their purchases, and foster sustained usage. By utilizing metrics and data analysis, you'll enhance customer journeys tailored to various firm types, thereby reducing churn.Key Responsibilities:Lead onboarding and activation for all Clio productsCreate detailed journey maps for customer activationCustomize onboarding processes for different law firm typesDrive data collection to enhance onboarding experiencesCollaborate with teams on customer transition strategiesRequirements:4+ years in product management within B2B SaaSHands-on experience with onboarding and activationStrong analytical skills for data-driven decisionsExcellent communication and documentation skillsPrior experience with internal tools for customer-facing teamsUtilize your product management expertise to enhance onboarding and user engagement at Clio.#J-18808-Ljbffr