Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Edmonton, AB (Hybrid) Schedule: Monday to Friday, 7:00 AM to 3:00 PM (40 hours per week) Work Arrangement: Hybrid, with 1-2 days per week in the officeAbout the OpportunityWe are looking for a detail-oriented and proactive Warranty Coordinator to join our team. In this role, you will manage the full lifecycle of warranty claims, ensuring claims are submitted accurately, resolved efficiently, and optimized for maximum recovery. Working independently, you will collaborate with branches, service teams, suppliers, and internal stakeholders to resolve complex warranty issues, improve claim outcomes, and drive continuous improvement across warranty processes. This position is ideal for someone who enjoys problem-solving, analyzing data, influencing stakeholders, and taking ownership of results.Job DescriptionWhat You'll DoWarranty Claim ManagementManage warranty claims from submission through final resolution across assigned branches or product linesEnsure claims are complete, accurate, and meet manufacturer and supplier requirementsMonitor and resolve outstanding, rejected, or disputed claimsImprove claim acceptance rates and recovery outcomes while reducing rework and delaysTrack claim progress and follow up with suppliers to ensure timely responsesProblem Solving & Decision MakingInterpret warranty policies and guidelines to determine claim eligibilityResolve complex or escalated warranty issues independentlyInvestigate claim discrepancies and recommend appropriate solutionsAssess risks and determine the best course of action in situations where guidelines may be unclearStakeholder Support & GuidanceAct as the primary contact for warranty-related inquiriesProvide guidance on warranty eligibility, documentation requirements, and submission best practicesPartner with service teams and branch personnel to improve warranty performanceShare knowledge and support team members through informal coaching and collaborationAnalysis & Continuous ImprovementAnalyze warranty data to identify trends, recurring issues,



and opportunities for improvementInvestigate root causes impacting claim acceptance and recovery ratesRecommend and implement process improvements to increase efficiency and accuracySupport standardization and continuous improvement initiatives across warranty operationsWarranty OperationsMaintain accurate warranty records and supporting documentationSupport warranty registration, pricing updates, and system maintenance activitiesUtilize systems such as M3, Salesforce, SIS, and SIMSi to manage claims and performance reportingCoordinate tracking and follow-up activities with suppliers and internal stakeholdersWhat We're Looking ForQualifications2-4 years of experience in warranty administration, service operations, or a related fieldStrong understanding of warranty processes, policies, and service operationsExperience working with ERP and warranty management systems such as M3, Salesforce, SIS, or SIMSiStrong analytical and problem-solving abilitiesAbility to work independently and manage multiple priorities in a fast-paced environmentExcellent communication and stakeholder management skillsProficiency with Microsoft Office applications, including ExcelExperience identifying trends, improving processes, and driving operational efficiencies is considered an assetKey CompetenciesIndependent decision-making and accountabilityStrong attention to detail and accuracyCritical thinking and sound judgmentData analysis and reportingRelationship building and stakeholder influenceContinuous improvement mindsetCollaboration and teamworkWhy Join Us?Hybrid work environment with flexibility to work from home and in the office Monday to Friday schedule with consistent daytime hours Opportunity to take ownership of warranty performance and process improvements Cooperative team environment with opportunities to share expertise and make an impact Competitive compensation and benefits packageAt Finning,



we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.About UsFinning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.OUR DIVISIONSFinning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.#J-18808-Ljbffr

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