AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS - they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.Key ResponsibilitiesOwn the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realizationLead roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journeyHelp ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformationSupport customers in adopting generative AI and agentic capabilities reshaping how software is built, delivered, and monetizedServe as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Skilled Services,



and Partner teams)Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accountsHelp translate complex AI and cloud solutions into business cases for senior stakeholdersMaintain structured cadence through reporting, tracking, and health monitoring across your portfolioProactively identify risks (technical, organizational, or commercial) and drive mitigation plansContribute to repeatable mechanisms and internal enablementBasic Qualifications5+ years of work in enterprise IT, either as a vendor, consultant, or managing technical programs3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership and successful program completionExperience architecting, migrating, transforming or modernizing customer requirements to the cloudPreferred QualificationsAWS or other cloud certificationBachelor's degree in Science, Technology, Engineering, Math, or a related field5+ years in enterprise IT as a vendor, consultant, or technical program manager; 3+ years leading large-scale technical or engineering programs; experience with cloud architecture, migration, transformation, or modernization #J-18808-Ljbffr

📌 Customer Success Manager (Vancouver)
🏢 Amazon Web Services Canada
📍 Vancouver