Transform the billing experience at TELUS as a Senior Market Manager. Lead strategic initiatives to enhance customer payment journeys and drive impactful results in a collaborative setting.In this leadership role, you will oversee marketing strategy and customer experience, ensuring successful execution of core initiatives. Utilize your expertise in driving transformation to simplify payments and enhance customer satisfaction. You'll partner with cross-functional teams to translate customer pain points into actionable solutions,
focusing on data-driven decisions for continuous improvement.Key Responsibilities:Lead a multi-year approach for customer payment transformationDrive product strategy through customer research and competitive analysisCoordinate cross-functional teams for seamless executionAnalyze billing data to identify and tackle root causesDesign and validate improvement initiatives based on testingRequirements:4+ years in strategy or planning rolesStrong problem-solving and communication skillsExperience in cross-functional project leadershipBackground in telecommunications or technology sectorsUniversity degree in a related fieldElevate TELUS's customer payment experience by applying your strategic expertise and insights-driven approach.#J-18808-Ljbffr