The Opportunity Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

You Will

To work with business users to understand their business problems and translate that knowledge into a technical solution

Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users

Demonstrated fluency in business processes and process differentiation

Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process

Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests

Prepare training and user manual

Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary

Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement

Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management





Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results

A Bachelor’s Degree in Computer Science, Information Technology, Business Analysis, or other related disciplines

You Should Have / Be

Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage

Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; ability to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures

Service oriented with good interpersonal and customer relations skills

Demonstrate initiative, flexibility and responsiveness in completing tasks

Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset

Must be fluent in spoken and written English

Knowledge in Chinese (Cantonese &/or Mandarin) is an asset

Advantages

Performance bonuses

Extended health/dental/vision care

Retirement benefit

Life/AD&D; insurance

Paid vacation, sick, marriage, bereavement leaves

10% in-store staff purchase discount

Subsidized staff meal

Shift 5-day work week (Monday to Friday), 9:00am – 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement Safety continues to be T&T; Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as protected as possible.

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📌 Senior Business Analyst (Richmond)
🏢 Socket.dev
📍 Richmond