Elevate customer success at Clio as a Senior Manager focusing on applications and AI innovations. Transform the post-sale journey for legal professionals with a dedicated technical approach.This senior position is available in Vancouver, Calgary, Toronto, or as a remote role throughout Canada. As a hands-on leader, you will manage the Customer Success Platforms, driving technology and AI applications. Collaborate with multiple stakeholders to ensure seamless integration and superior customer experiences.Key Responsibilities:Lead and mentor the Customer Success Platforms teamOwn Salesforce Service Cloud and customer success stacksBuild AI agents and customer support automationsOversee vendor management for AI technologiesPartner with Datateams on customer success data strategiesRequirements:5+ years Salesforce Service Cloud experience3+ years leading technical teams in a platform roleProficient in Git and pull request methodologiesStrong understanding of AI development toolsExperience with SaaS product vendor managementBring your expertise in AI and customer success to Clio, enhancing legal technology solutions for better accessibility.#J-18808-Ljbffr