Power the future with EPSAAt Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.As the Cat engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.If you're looking to contribute to something bigger and help shape what's next, this is an prospect to do meaningful work with real impact.About The RoleField Service Manageryou'll lead the safe, efficient and commercially successful delivery of field service operations across Caterpillar Energy Solutions products, data centre maintenance support and rental operations.This is an off-the-tools leadership role responsible for leading a geographically dispersed team of field service technicians across multiple states, ensuring work is planned, resourced and delivered to the highest standards of safety, customer service and operational performance.You'll play a critical role in balancing customer commitments, workforce planning, labour utilisation and commercial outcomes while supporting the continued growth of our power generation business. Working closely with customers and internal stakeholders, you'll ensure field service operations are delivered safely, efficiently and in line with business objectives.This is an opportunity to combine strong technical understanding with leadership,



operational management and commercial decision-making in a business supporting some of Australia's most critical energy infrastructure.Key responsibilities include (but not limited to!):Leading, coaching and developing a geographically dispersed field service team across multiple locationsManaging workforce planning, labour utilisation, resource allocation and field service delivery to meet customer and operational requirementsDriving labour recovery, service profitability and commercial performance across field service operationsBuilding and maintaining strong relationships with customers, acting as a key escalation point for operational and service-related mattersOverseeing field service support across Caterpillar Energy Solutions products, data centre maintenance programs and rental operationsSupporting outage planning, major maintenance activities and critical customer events to ensure successful project deliveryPartnering with Sales, Product Support, Rental, Commissioning, Supply Chain and Finance teams to deliver exceptional customer outcomesDriving continuous improvement across planning, scheduling, reporting, work order management and service delivery processesWhat You'll BringWe're looking for someone who brings both capability and a collaborative mindset.We're looking for a leader who combines technical credibility,



strong commercial acumen and a genuine passion for developing people and delivering exceptional customer outcomes.RequiredMechanical or electrical trade qualification or equivalent field service leadership experienceExperience leading or coordinating field-based technical teams within power generation, industrial services, heavy equipment, energy or related industriesStrong understanding of field service operations, workforce planning, labour recovery and operational performance managementProven ability to build strong customer relationships and manage competing operational prioritiesExcellent communication, stakeholder engagement and leadership skillsCurrent driver's licence and unrestricted Australian working rightsHighly regardedExperience within gas power generation, large engines or Caterpillar Energy Solutions productsExperience managing remote or geographically dispersed service teamsExposure to data centre, energy, rental, industrial services or critical infrastructure environmentsExperience managing service profitability, work order management and operational reportingWhy join EPSAAt EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.We believe great work happens when people feel supported, valued and connected to the impact of what they do, and when teams work together with integrity, accountability and care- — the EPSA values that shape how we work every day.We offer:Structured onboarding and development through Cat UniversityPaid birthday leave and volunteer leaveTeam member recognition and service awardsReferral program incentivesRetail and health insurance discountsNovated leasing optionsPaid parental leaveLearning and development opportunities #J-18808-Ljbffr

📌 Field Service Manager (Mulgrave)
🏢 Energy Power Systems Australia
📍 Mulgrave