McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‐being of you and those we serve – we care.Salesforce CRM Business Systems AnalystWe are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.What You'll DoElicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiativesTranslate business needs into detailed functional and technical specifications for development teamsCollaborate with business stakeholders, product owners, and IT teams to define solution scope and requirementsFacilitate requirements workshops, user story development, and backlog refinementSupport solution design by working closely with developers and architects to ensure feasibility and alignmentConduct impact analysis and support decision-making by evaluating options and trade‐offsParticipate in system, integration, and user acceptance testing (UAT), ensuring requirements are metEnsure traceability between business requirements, design, and delivered solutionsSupport data analysis, process mapping, and optimization of CRM workflowsIdentify opportunities for process improvement, automation, and enhanced user experienceEnsure compliance with enterprise governance, security, and data standardsCollaborate across cross-functional teams to support successful project deliveryWhat You BringExperience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)Solid skills in requirements elicitation, documentation, and stakeholder engagementFamiliarity with Salesforce platform capabilities, including objects,



workflows, and reportingExperience translating business requirements into user stories and functional specificationsUnderstanding of Agile delivery methodologies and tools (e.G., Jira, Azure DevOps)Ability to perform impact analysis and support solution evaluationStrong analytical thinking and problem-solving skillsEffective communication skills with both business and technical stakeholdersAbility to manage multiple priorities and work in a fast-paced environmentMinimum RequirementsDegree or equivalent experienceTypically requires 4+ years of relevant experiencePreferable Skills & ExperienceSalesforce certifications (e.G., Salesforce Administrator, Business Analyst certification)Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)Experience with process mapping, workflow design, and CRM optimizationFamiliarity with data modeling, reporting, and data quality management in SalesforceExposure to integrations between Salesforce and enterprise systemsExperience working in Agile/Scrum delivery environmentsKnowledge of CRM transformation or migration initiativesExposure to AI-driven CRM capabilities (e.G., Agentforce, Einstein features)Experience working in large enterprise or regulated environmentsCompensationOur Base Pay Range for this position: $81,500 - $108,600Equal Employment Opportunity StatementMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted. #J-18808-Ljbffr

📌 Salesforce Crm Business Systems Analyst (Mississauga)
🏢 McKesson
📍 Mississauga