TITLE: Shelter Overnight Team LeadLOCATION: 637 Main StreetDEPARTMENT: Drop In & ShelterREPORTS TO: Manager, ShelterDIRECT REPORTS: Support WorkersSTATUS: Full time, PermanentHOURS OF WORK: Nights (23:30 to 08:00)WORK DAY: Weekdays and WeekendsWAGE RANGE: $23.79 - $26.26About the CompanyMain Street Project (MSP) is a community health centre dedicated to addressing social determinants of health, including addiction, physical and mental health issues, and homelessness. MSP employs housing‐first and harm‐reduction principles to provide a safe, respectful, and accessible place for individuals experiencing homelessness or at risk of it. Since 1972, MSP has offered emergency shelter, nutrition services, drug and alcohol withdrawal management, health advocacy, case management, housing support, food bank services, and a mobile outreach program.Position SummaryMSP operates a 120‐bed low‐barrier emergency shelter that is open 365 days a year with a harm‐reduction focus. The shelter operates on a first‐come, first‐served basis and does not require abstinence or sobriety as a condition of service. The Shelter Overnight Team Lead guides, monitors, and leads shelter staff while on shift, motivating teammates, facilitating positive communication, and acting as the initial problem solver for on‐shift concerns.Key ResponsibilitiesLeadership ResponsibilitiesCreate an inspiring team environment with an open communication cultureEnsure new staff are successfully onboarded and trainedListen to team members' feedback, resolve issues or conflicts, or elevate to management as neededMonitor on‐shift performance and attendance, identify training needs, and provide coaching to staff; report updates to the shelter leadership teamShow ongoing staff appreciation for excellent performanceMonitor break times for the shelter teamLead shift change to ensure appropriate staff coverage, role assignment, and passing of key informationProvide on‐site leadership during incidentsProvide direct supervision and day‐to‐day oversight to shelter support workers on‐shift, including:Review the Housing Focused Resource Guide binder each shift to determine items to file or reprintReconcile inconsistencies between paper tracking and excel sheets; coach staff on proper documentationEnsure HIFIS entries are accurate and up to dateReview applications for accuracy and completion,



and ensure they are filed appropriatelyEnsure appropriate RL6s are completedEnsure the Whiteboard and ToC documentation are accurateLead shelter restriction discussions according to the restriction policyEnsure departmental and interdepartmental radio checks are performed at shift changePick up and file mail each weekday, monitoring for return‐to‐sender items and misfilesShelter ResponsibilitiesProvide support and resources to community members without judgementAssist community members in planning, problem‐solving, and addressing immediate needsAssist in participant‐centred care plansProvide individual support as required for case managementUphold community member rights and the shelter code of conductEnsure community members understand program processes and expectationsRespond to emergency situations, assessing, intervening, and documenting critical incidents per MSP policies and protocolsMonitor physical safety, ensuring medical attention is received when neededProvide internal and external resource referrals and advocate for community members to access servicesAssist with information filing, application submission, and community member intake per MSP protocolsMaintain accurate electronic and physical records per MSP policies and protocolsSubmit agency‐required statistics accurately and on timeMaintain cleanliness of the program area per established dutiesCommunicate and collaborate with external partner agencies professionallyManage community member intake per MSP policies and protocolsPrepare and distribute food in accordance with food handling guidelinesProvide clothing, hygiene, and harm supplies per MSP valuesMonitor and restock program suppliesOversee and facilitate laundry servicesRespond and de‐escalate potentially aggressive situations per policy, procedures, and trainingSupport community members in diversion from shelterMaintain confidentiality per MSP policy and legislationRemain updated on MSP policies, internal communications, safety protocols, and the collective bargaining agreementQualificationsExperience working in human services, preferably with adults experiencing homelessness, mental health, and substance use issuesDocumented team‐lead or supervisory experienceIn‐depth knowledge of performance metricsComputer proficiency, especially Microsoft Suite, HIFIS,



and RL6Excellent de‐escalation, conflict resolution, and leadership skillsOrganizational and time‐management skillsExcellent interpersonal, oral, and written communication skillsStrong decision‐making ability and adaptability to emerging situationsProactive approach to ensuring smooth team operations and effective collaborationAbility to work with a community‐member‐centred care philosophyCapability to apply Harm Reduction, Trauma‐Informed Care, Anti‐Oppressive, and Housing‐First principles dailyKnowledge of Indigenous cultureUnderstanding and application of TRC Calls to Action, MMIWG Calls to Justice, and UNDRIPAwareness of poverty's effects and health determinantsExperience with culturally diverse populationsCapacity to work with individuals presenting challenging behaviours or crisis situationsSkill to assess crisis and act in crisis situationsCondition of EmploymentMeet physical demands, including prolonged standing, lifting up to 50 lbs, and cleaning duties involving bending, reaching, and crouchingExposure to biohazards such as blood, bodily fluids, and syringesAbility to work with individuals using substances and/or experiencing mental health issuesCapability to provide support in high‐intensity incidents, including medical emergencies and aggressive individualsComfortable working in an environment where Indigenous ceremonies and practices are actively occurring, including smudgingObtain a satisfactory Criminal Record Check with a Clear Vulnerable Sector Search and a Clear Adult Abuse Registry CheckValues & CompetenciesAbility to embody Main Street Project's Core Values:Reducing HarmTruth & ReconciliationAnti‐OppressionTrauma‐InformedKey Competencies:CollaborationProblem SolvingCrisis ManagementDecision MakingVerbal CommunicationService ExcellenceAccountabilityWhat Main Street Project OffersCompetitive wages within the nonprofit sectorHealth & Dental BenefitsPension PlanProfessional Development OpportunitiesPaid Sick and Family daysShift PremiumsEmployee Assistance ProgramApplication deadline: Open until filledMain Street Project recognizes the importance of building a workforce that reflects the community it serves. Preference will be given to Indigenous people and those who reflect the population served. Applicants are encouraged to self‐declare in their cover letter how they meet the qualifications.We thank all applicants. Only those selected for an interview will be contacted. #J-18808-Ljbffr

📌 Shelter Overnight Team Lead (Full-Time, Permanent) (Winnipeg)
🏢 Kaizen Lab
📍 Winnipeg