Salary Range: $130,000.00 To $150,000.00 AnnuallySenior Manager, Client DeliveryAbout BoastBoast is redefining how companies unlock R&D funding, turning a complex, manual, and audit-prone process into a streamlined, scalable engine for growth. By combining deep technical and R&D tax expertise with purpose-built AI, Boast helps companies across Canada and the U.S. unlock critical funding with confidence so they can focus on building and growing. Since 2011, Boast has helped thousands of businesses access over $600 million in innovation capital.At Boast, you have the opportunity to do meaningful, high-impact work without operating in a rigid structure. You are trusted to take ownership, work directly with interesting clients, and contribute to how solutions are built and delivered. Problems are complex, the work is collaborative, and the pace is fast, which creates an setting where you can expand beyond a single specialty, build real judgment, and see the direct impact of your work. For those who want responsibility, visibility, and the ability to influence outcomes, let's talk!About the RoleAs a Senior Manager, Client Delivery, you'll lead a team of technical professionals responsible for delivering high-quality R&D tax credit claims for companies across Canada and the U.S. You'll combine people leadership, strategic client advisory, and operational oversight to ensure your team and portfolio consistently deliver solid outcomes.This is a senior, highly visible role with meaningful ownership across team performance, client relationships, claim quality, revenue, renewals, and portfolio profitability. You'll help clients navigate complex claim strategies and audits while coaching your team, allocating resources, resolving delivery challenges, and creating an environment where people can do their best work.You'll also help shape how Boast's Client Delivery function grows. Working closely with Product, Sales, Pre-Sales, Finance, and senior leadership, you'll identify opportunities to strengthen delivery processes, improve the Boast platform, expand client value, and scale a more effective technology-enabled service.This role is ideal for an experienced R&D tax credit leader who enjoys balancing people, clients, commercial priorities, complex delivery work, and wants the opportunity to influence both immediate results and the future of the function.Location: Hybrid role, ideally based in Montreal,



with regular in-person collaboration approximately once per week Language: Professional fluency in French and English is required .Key ResponsibilitiesLead, coach, and develop a team of technical Client Delivery professionals, supporting hiring and onboarding, setting clear expectations, and providing timely, actionable feedback that strengthens performance, growth, and career development.Manage a portfolio of client accounts with ownership of successful claim delivery, client satisfaction, engagement, revenue, renewals, collections support, profitability, and long-term account health.Allocate team resources across concurrent engagements, balancing capacity, expertise, timelines, budgets, delivery risks, and client prioritiesAct as a trusted advisor to clients by guiding annual claim strategy, developing effective work plans, and identifying opportunities to create additional value through relevant credits and incentive programsOversee the planning and delivery of complex claims, ensuring technical and financial work meets Boast's quality standards and produces accurate, timely, and defensible outcomesLead clients and delivery teams through audits and government reviews, including defence strategy, documentation preparation, government communications, and interview supportConduct quality reviews, identify trends or areas of concern, and use those insights to improve team performance, documentation practices, and delivery consistencyServe as a subject-matter leader for one or more service lines, staying current on government policies, program requirements, industry developments, and evolving client needsBuild trusted client relationships through proactive communication, strong business judgment, effective workshop facilitation, and confidence navigating challenging conversationsChampion continuous improvement and adoption of the Boast platform, working with Product to translate client and team feedback into stronger processes, efficiencies, and product capabilitiesPartner with Sales and Pre-Sales on claim strategy,



opportunity assessment, estimates, product demonstrations, RFP responses, and other business-development activitiesContribute to the continued growth of the Client Delivery function by developing internal capabilities, mentoring future leaders, and helping implement cross-functional initiativesWhat You BringProfessional fluency in French and English is required7+ years of practitioner experience with deep domain knowledge in one or more R&D tax credit or government incentive programs4+ years of experience working within STEM industries4+ years of management experience in tax credits, grant funding, government incentives, or a similar client advisory environmentDemonstrated experience leading and developing teams, managing performance, and creating clear development opportunities for othersA strong track record of managing complex client portfolios and delivering concurrent claims successfullyExperience representing and supporting clients through audits or government reviews, with strong knowledge of claim strategy, compliance, documentation, and delivery riskStrong commercial judgment, including experience supporting client growth, renewals, account health, profitability, or business developmentExceptional communication, presentation, and relationship-management skills, including the ability to lead workshops and communicate complex information to technical teams, executives, and other stakeholdersFamiliarity with project management tools such as JIRA, Asana, GitHub, ClickUp, Linear, or Notion; accounting systems suchas QuickBooks, FreshBooks, or Oracle NetSuite; and payroll systems such as Ceridian or WagepointThe organizational judgment and resilience needed to manage competing priorities, resolve complex problems, and meet multiple deadlines in a fast-moving environmentA team-oriented, improvement-oriented approach and the ability to lead or contribute as the situation requiresAbility to travel occasionally for client meetings, conferences, or team collaborationComprehensive health and dental benefits packageRRSP matching programThree weeks of paid vacation per yearOpportunity to take ownership of meaningful work and directly influence outcomes in a growing, product-driven companyWork alongside a team focused on solving complex, high-impact problems in a fast-moving, start-up environmentPowered by #J-18808-Ljbffr

📌 Senior Manager, Client Delivery (Montreal)
🏢 Boast Capital
📍 Montreal