Elevate customer journeys as TELUS Digital's Associate Principal, CX Application Strategist. Lead AI and digital transformation initiatives within our global operations.This exciting role allows you to work hybrid from Vancouver, BC, or remotely across Canada. With 5-10 years in management consulting or product strategy, you'll design innovative AI strategies and collaborate on implementation initiatives. Your insight will help bridge business needs with technical capabilities in customer experience delivery.Key Responsibilities:Bridge business strategy with AI-driven customer interaction projectsDesign and prototype creative AI-centered CX strategiesCollaborate to build comprehensive business cases for tech projectsIdentify high-impact opportunities for enhancing customer interactionFeed innovative ideas into the CX Product roadmapRequirements:5-10 years in management consulting or digital strategyProficiency in contact center tools and AI technologiesCapable of explaining tech concepts to non-technical stakeholdersAnalytical mindset to quantify tech/AI business impactsExceptional communication for executive-level engagementsShape the future of customer experience with your expertise at TELUS Digital.#J-18808-Ljbffr

📌 Telus Digital Associate Principal, Cx Applications (Calgary)
🏢 TELUS Digital
📍 Calgary