Take on the role of a Customer Support Engineer with Tailscale, specializing in resolving complex technical issues for users worldwide. This fully remote position focuses on advanced troubleshooting.As a Tier 2 Support Engineer, you will tackle escalated tickets while collaborating with product teams to enhance user experiences. Your technical acumen in VPN products and networking fundamentals will be key to providing effective support. Contribute to a diverse team dedicated to building a better Internet.Key Responsibilities:Act as the primary contact for advanced ticket resolutionsDiagnose and resolve complex networking issuesEnsure SLA compliance for prompt ticket managementMaintain high customer satisfaction through expert guidanceMentor Tier 1 engineers to enhance overall service qualityRequirements:At least 4 years in technical support, ideally SaaSFamiliarity with Tailscale or comparable VPN technologyStrong grasp of networking principles and protocolsExperience with systems like macOS, Windows, LinuxKnowledge of SSO and integrations with platforms like Azure ADJoin Tailscale and use your technical skills to support a global community of users.#J-18808-Ljbffr

📌 Customer Support Engineer - Remote Role (Ottawa)
🏢 Tailscale
📍 Ottawa