Drive excellence in customer service as Acumatica's Application Support Manager. Lead a dedicated team while providing advanced technical support to ensure optimal performance.This managerial role at Acumatica combines technical acumen with leadership skills. You will oversee a team of Application Support Engineers, guiding them in delivering high-quality customer support while handling complex, high-priority cases. The ideal candidate will excel in communications, coaching, and conflict resolution, fostering a collaborative and productive team workplace.Key Responsibilities:Lead and develop a team of Support EngineersOversee daily support operations and workload balancingMentor team members through one-on-one meetingsServe as escalation point for complex technical issuesCollaborate with cross-functional teams for case resolutionsRequirements:Bachelor's degree in IT or related field5+ years in ERP or enterprise software support3+ years in people managementStrong analytical and troubleshooting skillsExcellent verbal and written communication abilitiesElevate your career in leadership and technical support at Acumatica with a focus on customer satisfaction and operational excellence.#J-18808-Ljbffr

📌 Acumatica Application Support Manager (Montreal)
🏢 Acumatica
📍 Montreal