Shape patient healthcare experiences at Shoppers Drug Mart as Lead Manager for Specialty Health Programs. Focus on program execution excellence and client relationship development to enhance services.Based in Mississauga, Ontario, this role entails leading a team tasked with patient support initiatives for specialty drug therapies. Your extensive experience in account management will be critical in fostering relationships and achieving financial targets. Drive innovation in service delivery while overseeing program implementation and compliance with standards.Key Responsibilities:Drive culture of inclusion and growth within teamsEnsure excellence in program execution and client servicesDevelop solid partnerships with clients and stakeholdersSet and monitor performance standards for teamsManage program contracts, SLAs, and KPIsRequirements:7-10 years in account management or similar experienceProven ability in customer relationship managementStrong leadership across diverse teams and functionsFinancial oversight and budgetary experienceFamiliarity with drug reimbursement issues is a plusLead Shoppers Drug Mart in delivering superior patient support through strategic management of specialty health programs.#J-18808-Ljbffr

📌 Lead Manager, Specialty Health Programs (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga