Job Category: Administrative/ClericalHospital Location: Newmarket ONJob Type: Permanent, Part timeNumber of Positions: 1Union: SEIU CLERICALMinimum - Maximum Hourly Rate: $27.45 - $30.10Why Join Our Team?A people-first workplace workplace that prioritizes belonging, wellness, and psychological safety.Hybrid, virtual, and in-person working environment (where applicable).Progressive health and dental benefit plans.HOOPP pension plan with employer and employee premium sharing.Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.About the role:Program Clerical Support is a member of the team who works with the support of, and in collaboration with, all health care providers within the Department. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. Works under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties.What you'll be doing:Receive and greet patients, family members, visitors, and direct them to the appropriate personnel or waiting room for serviceRespond to phone calls for patients regarding changes to scheduled appointmentsPrioritize acuity of patient/family requests to appropriate team membersAnswer incoming calls and respond to inquiries, or redirect calls and relay messages as appropriate to team membersResponsible for retrieving all relevant patient information from other hospitals or health care facilities, including, but not limited to, previous treatment records, DI, Lab, and pathology testsCompletes all referral out forms to external facilities, using up-to-date knowledge of facility-specific forms, policies,



and protocols, from physician requests from both ambulatory and inpatient unitsMaintain currency of patient electronic record, as required, following established policies and proceduresDemonstrate ability to read and understand patient care plans to assist with document collation and test/procedure requisitioningMaintain patient records and charts. Program Clerical Supports are responsible for contacting patients to advise them of appointment dates.Schedules and coordinates both internal and external appointments, as per policies, procedures, and protocols, to meet wait times.Processes requisitions (electronic and/or paper-based) for tests and proceduresCorrectly administers the bookingFunctions as liaison with other hospitals and community care providers for patient information collationTranscribe and process physician/Prescriber orders, including medication, laboratory, diagnostic imaging, and treatment orders.Provide patients with a copy of their scheduled tests and treatmentVerifies patient demographics to prepare the electronic chartObtains data from Health Records, DI, Lab, and other departments to complete chart prep for next patient appointmentChart prep clerk checks upcoming lab orders to ensure all tests ordered were entered and accuratePerforms cross-functional duties,



as assignedPerforms other duties consistent with the classification, as assignedWhat you bring:Minimum Grade 12Medical Terminology Certificate requiredDiploma in Medical Office Administration OR evidence of a relevant and related post-secondary diploma from an accredited academic institution preferredMinimum one (1) year of clerical duties in an acute care health care environment required. Demonstrated current knowledge and skill in the use of medical electronic health record systems. Proficiency with Meditech is preferred.Current experience in computerized provider/physician order entry (CPOE) is an assetProficiency with Microsoft Office preferredDemonstrates excellence in problem-solving and critical thinking skillsDemonstrated ability to prioritize, multitask, and function effectively (flexible and adaptable) in a busy, changing environmentDemonstrates strong customer service skills, with the ability to communicate effectively using both oral and written formats with patients, families, the public, colleagues, and other members of the inter-professional teamDemonstrated ability to work independently and collaboratively as part of a teamMaintains unit operations by following policies and procedures; reporting needed changes.Maintains patient confidence and protects hospital operations by keeping information confidential.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed.Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a sa #J-18808-Ljbffr

📌 Program Clerical Support - Adult Mental Health (Bradford West Gwillimbury)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Bradford West Gwillimbury