Join Ashby's Customer Success team and lead strategic operations for exceptional client outcomes. Improve workflows, processes, and data-driven insights to boost retention.In this crucial position, you will drive customer success strategies while closely collaborating with the Head of Revenue Operations. Your goal is to ensure our team's core Principles, particularly in how we care deeply for our customers, continues to stand out. You will enhance workflows, reporting, and processes to support sustainable growth in the customer base.Key Responsibilities:Design and improve Customer Success operations and processesAnalyze customer metrics such as NRR and health scoresEnhance onboarding and support touch points for customersDrive improvements in KPIs for operational excellenceCollaborate with internal teams for resource alignmentRequirements:Experience in Customer Success or Revenue OperationsFamiliarity with HubSpot and CRM reporting toolsStrong data analysis and strategic thinking capabilitiesExcellent communication and collaboration skillsAbility to thrive in ambiguous and rapid-paced environmentsLeverage your strategic mindset and experience to elevate Ashby's Customer Success operations.#J-18808-Ljbffr