Lead operational success as the Senior Customer Support Director at Dayforce in Toronto. Drive forecasting, planning, and performance management to enhance customer satisfaction and operational efficiency.In this pivotal leadership role, you will ensure that Customer Support aligns with business strategy through effective workforce execution. Responsibilities include forecasting demand, planning staffing, and optimizing schedules while developing solid relationships with cross-functional teams.



Your expertise in customer support environments will be crucial in managing and improving service levels.Key Responsibilities:Develop and manage demand forecasts for staffing needsCollaborate with Finance on budget-aligned staffing plansMonitor real-time scheduling to protect service levelsCreate dashboards linking demand and operational outcomesLead the Centralized Planning team for operational excellenceRequirements:7+ years in workforce planning or operational analytics3+ years leading workforce management teamsStrong understanding of customer support operationsProven problem-solving abilities and technology skillsExperience in delivering measurable customer satisfaction improvementsElevate Dayforce's customer support operations with your strategic leadership and forecasting expertise.#J-18808-Ljbffr

📌 Senior Customer Support Director At Dayforce (Ottawa)
🏢 Dayforce
📍 Ottawa