In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to drive significant revenue growth. Your expertise will guide team efforts, and your authority in negotiations will be critical in securing major deals.ResponsibilitiesBuild and sustain long-term relationships with high-profile clients.Identify and secure new business opportunities with major accounts.Develop comprehensive proposals and strategic sales plans.Oversee seamless coordination between clients and internal teams for enhanced service delivery.Proactively monitor and address client satisfaction and service improvements.Analyze complex client data to inform and adjust sales strategies.Lead strategic discussions in sales meetings and strategy sessions.Resolve high-level client issues with minimal supervision.Strategize and drive major lead generation and marketing campaigns.Negotiate high-impact product/service terms with broad discretion and authority.SkillsDeep Business Insight: Extensive understanding of business practices and financials.Strategic Client Management: Advanced proficiency in managing key client relationships.High-Level Negotiation: Ability to negotiate terms with considerable autonomy.In-Depth Data Analysis: Skill in analyzing and interpreting complex data.Persuasive Presentation: Expertise in impactful presentations.Cross-Functional Leadership: Ability to lead coordination between diverse teams.Comprehensive Sales Knowledge: Mastery of sales strategies and practices.High-Level Issue Resolution: Proficiency in resolving sophisticated client issues.Chargé de comptes majeurs et stratégiques principal – Conseiller à la réussite clientLa connaissance de l'anglais est requise afin de communiquer quotidiennement avec des clients situés à l'extérieur du Québec.Responsabilités U00c9tablir et entretenir desrélations à long terme avec des clients de premier plan.Identifier et concrétiser de nouvelles opportunités commerciales auprès de comptes majeurs.Elaborer des propositions et des plans de vente stratégiques détaillés.Assurer une coordination harmonieuse entre les clients et les équipes internes pour une meilleure prestation de services.De manière proactive, assurer le suivi de la satisfaction client et mettre en œuvre des améliorations de service.Analyser des données clients complexes pour orienter et ajuster les stratégies de vente.Animer les discussionés stratégiques lors des réunions de vente et des sénées de planification.Résoudre des problèmes clients complexes avec un minimum de supervision.Concevoir et piloter des campagnes importantes de génération de pistes (lead generation) et de marketing.Négocier les conditions de produits ou services à fort impact en toute discrétion et avec assurance.CompétencesVision commerciale approfondie : Excellente compréhension des pratiques et des aspects financiers commerciaux.Gestion stratégique de la clienté : Maître avancée de la gestion des relations avec les clients clés.Négociation de haut niveau : Capacité à négocier des conditions avec une grande autonomie.Analyse de données approfondie : Aptitude à analyser et interpréter des données complexes.Présentation convaincante : Maîtrise dans la réalisation de présentations percutantes.Leadership interfonctionnel :



Capacité à assurer la coordination d' U00e9quipes variées.Connaissances approfondies relatives à la vente : Maîtrise des stratégies et précautions relatives à la vente.Résolution de problèmes complexes : Aptitude à résoudre des problèmes clients complexes.Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.About UsIf making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.Our solutions are designed to deliver impact when it matters most,



especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit www.Wolterskluwer.Com, or follow us on LinkedIn, Instagram and Facebook.Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being advantages provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.That commitment has been recognized externally through Ragan's Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women.To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page. #J-18808-Ljbffr

📌 Senior Major & Strategic Account Executive - Customer Success Advisor (Sherbrooke)
🏢 Wolters Kluwer
📍 Sherbrooke