Title: Youth SupportWorker

Number of Positions: 1

Competition Number: C189

Location: PhoenixCenter (Main Campus)

Position Status: PartTime, Permanent

Shift Timings & Days: (Sunday, Monday) 08:00am - 04:00pm

Reports to: ProgramManager

Compensation: (Grid21) $29.76 - $31.64

Job Summary

The primary role of a Youth Support Worker is to build trusting, supportiveprofessional relationships with youth and young adults. This role workswith a multidisciplinary team to support clients to help them reach their goalsand transition to healthy, confident adults as per a pre-established planof care. Working in the Youth & Young Adult (YAYA) Program, this rolewill provide youth and young adults with their basic and immediate needs,ensure their physical and emotional well-being and safety, support themwith relapse prevention and treatment, and help them to transition back tothe community when they may be ready.

Client Services

- Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce andexplain services provided, facility tours, complete program orientation,etc.)
- Actively engage with and develop relationships withat-risk youth and young adults 17-24 years of age
- Coordinate youth meetings and activities, includingrecreation and life skills, individually and in consultation with theprimary treatment providers
- Respond to and assist with the provision ofclients' immediate needs, including food, clothing,recreational opportunities, etc.
- Assist clients with the completion of instrumentaldaily activities, including household upkeep andcommunity participation
- As per pre-established care plans, workcollaboratively with other staff to assist youth in attaining shortand long-term goals, strategies for meeting these goals, and anaction plan for implementation, based on inputs provided by the MHSU team.
- Assist youth with accessing external communitysupports and accompany them if needed
- Respond to any medical emergencies or potentialbehavioral, mental health, emotional, or substance use concerns usingpre-established trauma-informed practice.
- Maintain the cleanliness and safety of theresidence, including laundry as needed
- Manage youth case files, including all relevantreporting and documentation




- Attend all training and meetings as directed byyour manager
- Complete room searches and room cleans upon clientdischarging from program
- Monitor site security and respond to safetyconcerns, including access to/from the residence, keeping trackof clients' whereabouts, etc.
- Complete critical incident reports as per policy
- Other duties as required

Qualifications

- Grade 12
- Certificate in Community Social Service orequivalent
- Recent, related experience of one year providingcommunity social services to youth and young adults and working withyouth and young adult populations, substance use services, mental health,corrections, etc., or equivalent
- Valid Class 5 driver's license with clean driver's abstract
- Standard First Aid with CPR-C-AED certificatepreferred
- Food Safe certificate preferred
- Satisfactory completion of Nonviolent crisisintervention (NVCI)
- Food Safe Certification is required

Skills & Knowledge

- Ability to communicate effectively both verballyand in writing.
- Ability to deal effectively with others.
- Ability to teach.
- Physical ability to carry out the duties of the position.
- Ability to organize work

Competencies

Approach to Work

- Demonstrates initiative, flexibility, adaptabilityand resourcefulness
- Actively seeks and incorporates feedback to informcontinuous self-improvement
- Sets goals, creates and implements action plans,monitors progress, and evaluates results
- Adeptly manages competing tasks and uses timeefficiently and effectively

Job Knowledge & Quality ofWork

- High degree of relevant and current job knowledgeand skill
- Consistently produces accurate, thorough,high-quality work in a timely manner
- Builds and promotes a culture of health and safetyin the workplace
- Implements and enforces best practices in healthand safety within the workplace

Judgement & Decision-Making

- Models independent thinking and creativity




- Demonstrates effective problem-solving skills
- Makes clear, consistent, transparent and timelydecisions after contemplating various available courses of action
- Exercises sound judgement in the best interests ofthe organization

Communication &Interpersonal; Skills

- Expresses themselves clearly andprofessionally both verbally and in writing
- Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations
- Has a manner, style and presence that makes apositive impression
- Listens to and considers others' views

Personal Leadership

- Models the organization's core values of socialjustice, teamwork, social innovation, and strength-based practices
- Fosters enthusiasm, energy and commitment
- Takes responsibility for personal actions,performance, and health
- Is reliable and accountable; shows up on time readyto work

Teamwork & Collaboration

- Effectively works with their colleagues to ensureorganizational success
- Champions positive working relationships with staffand external partners
- Supports an workplace of openness and championsteamwork and communication across programs
- Leverages the expertise and experience of othersfor organizational success

Closing Details

Closing Date

Internal applications will beaccepted until July 28th, 2026, 04:00 pm

"All employees, including laid offand displaced employees, are entitled to apply on the vacancy and be consideredpursuant to the provisions of Article 12.9." Internal applicants must notifythe manager of intent to apply.

External applicants will bereviewed after internal applicants have been reviewed and interviewed.

Phoenix is committed to employmentequity and encourages applications from people of all gender identities andexpressions, persons with disabilities, Indigenous peoples and visibleminorities. Persons with disabilities who anticipate needing accommodations forany part of the application and hiring process may contact our HR department.Any personal information provided will be maintained in confidence.

While we thank all applicants fortheir interest in this opportunity, only those selected for an interview willbe contacted.

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