Enhance healthcare support as a Provider Clinical Service Desk Agent with NTT DATA Services. This role demands flexibility for night and weekend shifts, focusing on clinical application support.
In this position, you will be engaged in a 24/7 support environment addressing inbound calls regarding various clinical applications, including Epic and Cerner. The role requires tracking incidents and ensuring timely resolutions while remaining shift flexible. You’ll also need robust communication skills and the ability to troubleshoot effectively.
Key Responsibilities:
• Handle inbound customer calls from healthcare clients
• Resolve service desk incidents on a 24/7 basis
• Document and elevate tickets for issues in a timely manner




• Maintain a private workspace with high-speed internet
• Lift equipment up to 25 lbs if needed
Requirements:
• 4 years of service desk or helpdesk experience
• Minimum 1 year of technical troubleshooting experience
• High school diploma or equivalent
• Flexibility for shift work, including nights and weekends
• Strong communication skills in English
Drive improvements in clinical application support with NTT DATA Services, delivering effective solutions in a fast-paced setting.
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📌 Provider Clinical Service Desk Agent (Halifax Regional Municipality)
🏢 NTT DATA North America
📍 Halifax Regional Municipality