Step into the role of Helpdesk Manager at BGBx, where you will ensure technical support excellence for end-users. Lead operational strategies to optimize user experience through effective service delivery.As the Helpdesk Manager, your primary focus will be on the operations of the IT Helpdesk team. You will oversee ticket resolution processes, collaborating with infrastructure teams to address advanced issues. Your managerial oversight will streamline user onboarding and system management initiatives, facilitating effective technology use.Key Responsibilities:Oversee triage and prioritization of IT support requestsServe as the escalation contact for complex issuesInstall and troubleshoot user hardware and softwareGuide onboarding and off-boarding user processesTrack helpdesk performance and recommend improvementsRequirements:3-5 years in IT support or helpdesk rolesMinimum of 1-2 years in a manager capacityProficient in both Windows and macOS environmentsFamiliar with IT service management toolsStrong customer service and communication skillsLead the continuous enhancement of IT support and satisfaction at BGBx.#J-18808-Ljbffr

📌 It Helpdesk Manager Role At Bgbx (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 BGBx
📍 Riviere-des-Prairies—Pointe-aux-Trembles