Grow your career at CoLab as a Strategic Customer Success Manager, where you will transform customer engagements for major enterprise accounts. Ensure customers achieve meaningful ROI through effective product adoption.In this strategic role, you will act as a trusted advisor to CoLab's most complex global customers, guiding them in their post-sale journey. Your efforts will focus on retention, risk mitigation, and identifying expansion opportunities, ensuring that customers derive maximum value from our platform. In-person visits are essential for establishing deep connections and driving adoption.Key Responsibilities:Own revenue retention and account growth initiativesConduct regular executive engagement and stakeholder mappingDrive structured reviews linking usage to ROIProactively challenge customers to ensure ambitious outcomesCollaborate closely with Sales on growth strategiesRequirements:7+ years in Customer Success or Strategic ConsultingExperience managing enterprise-level accountsTrack record of executive communications and influenceAble to work in quick-paced environmentsWilling to travel as neededContribute to significant business transformations and help elevate customer success stories at CoLab.#J-18808-Ljbffr

📌 Enterprise Customer Success Manager Role (Toronto)
🏢 Colab Software
📍 Toronto