Lead transformative airport operations for Toronto Pearson as the Director of Terminal Experience and Groundside Services. This full-time role emphasizes customer-focused service and operational excellence in a dynamic environment.As part of the Greater Toronto Airports Authority (GTAA), you will oversee a team of over 140 professionals dedicated to seamless airport experiences. Your leadership will drive operational resilience, safety, and creative strategies to elevate passenger journeys.



You'll also be pivotal in implementing real-time decision-making tools and optimizing service delivery for a world-class airport environment.Key Responsibilities:Set a vision for adaptable operational excellenceEnsure world-class safety and reliability standardsManage the execution of customer experience strategiesDrive ongoing operational improvements through innovationLead emergency preparedness and operational resilience initiativesRequirements:10+ years in airport or large-scale operationsProven expertise in customer experience and stakeholder engagementStrong analytical and decision-making skillsBachelor's degree in a related field, Master's preferredTransportation Security Clearance eligibilityShape the future of airport operations while enhancing the passenger experience at Toronto Pearson.#J-18808-Ljbffr

📌 Director Of Airport Experience In Toronto
🏢 Toronto Pearson International
📍 Toronto