Shape the ReBIRD service experience across North America with Arc'teryx. As the Lead for Service Operations, you'll champion guest engagement and ensure effective implementation of global initiatives.Based in North Vancouver, B.C., this hybrid role bridges local operations and the Global capability team. You will drive the adoption of ReBIRD service programs, enhancing the customer experience at every touchpoint. Your expertise will minimize operational friction for teams, ensuring seamless service delivery across retail and eCommerce channels.Key Responsibilities:Execute and operationalize ReBIRD service programsFoster connections between NAM and Global teamsChampion guest experience initiatives across channelsMonitor service delivery and operational readinessImplement solutions for front-line teamsRequirements:Proven experience in service operations managementStrong understanding of customer experience principlesExcellent communication and leadership skillsBackground in retail or service-focused industriesAbility to work collaboratively in a hybrid environmentLead the charge in enhancing ReBIRD services and improving guest experiences at Arc'teryx.#J-18808-Ljbffr

📌 Lead Rebird Operations At Arc'Teryx (North Vancouver)
🏢 Arc'teryx Equipment
📍 North Vancouver