Now Hiring: Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!Location: Cambridge ONCompensation: $100,000-$150,000 per yearYour Key Responsibilities:OEM policy and administrationThorough understanding of dealership and OEM KPIsKnowledge and expertise and department absorption and P&LResponsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitabilityDevelop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent managementReview and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport buildingDevelop and implement a long-term strategy and action plan to attract and retain customersUnderstand and maintain warranty platformsOrdering parts with company and OEM guidelinesKnowledge of parts pricing proceduresEstablish and maintain good relationships with wholesale customersProfessionally and effectively resolve customer and employee complaints and concernsEnsure compliance with Health and Safety and all other workplace regulations and policiesOversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hoursMaintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover ratesDevelop and grow external (CP/W) parts and accessories sales including wholesale accountsEnsure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin,



clean and presentable merchandising areas including parts storage.Ensure the highest level of customersatisfactionReport any non-compliant issues directly and immediately to the managementManage cash and credit/debit receipts per company policyManage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accuratelyPerform physical inventory counts as required which may be required during off business hoursOther duties as assignedWhat You Bring to the Table:12 Grade Diploma or equivalentMinimum 5 years Service Manager experience in the automotive industryG Driver's license and a clean driver's abstractStrong understanding of automotive partsExcellent communication, interpersonal and time management skillsAbility to adapt to a changing environment and meet deadlinesTechnically savvyExperience with PBS software is considered an assetMust have the ability to multi-task and work under pressureMust be willing to be flexible with work schedule and willingness to travel on a regular basisSo why work for us?The 401 Group of Companies is privately owned and 100% Canadian40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"A fun, fast-paced, and high-energy work setting with exciting initiatives and rewarding perks.Personalized coaching, mentoring, and training focused on both individual growth and team success.Empowering you to grow with meaningful career path planning and advancement opportunities.Health & wellness benefit enrollment opportunitiesEmployee referral bonus opportunitiesEnjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.Perkopolis EnrollmentOn-site ParkingThis posting reflects a current and active opening.Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, (phone hidden) or [email protected] #J-18808-Ljbffr

📌 Fixed Operations Manager (Cambridge)
🏢 The 401 Group
📍 Cambridge