Become a pivotal Technical Lead at Accenture Song, focusing on CCaaS and agentic AI to innovate customer experiences. Lead modernization efforts while shaping robust solution architectures.We are seeking a seasoned professional with at least 7 years in technical delivery and CCaaS leadership. You will define technical architectures, guide implementation processes, and ensure seamless integrations between systems. Engage with stakeholders to deliver scalable solutions and improve overall customer engagement through contemporary technology.Key Responsibilities:Define architecture for cloud and CCaaS solutionsOversee design and implementation of contact center capabilitiesLead technical workflows for agent orchestrationManage system integrations and cloud setupEnsure compliance with security and resilience standardsRequirements:7+ years in solution architecture or engineering rolesExperience with CCaaS transformationsFamiliarity with AWS and integration patternsHands-on with agentic AI and automation technologiesStrong leadership and communication abilitiesExcel in creating innovative customer experiences through technology with Accenture Song!#J-18808-Ljbffr

📌 Ccaas Technical Leadership At Accenture (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Accenture
📍 Riviere-des-Prairies—Pointe-aux-Trembles