Senior Software Engineer - Databases, SRE | Canada | RemoteGrafana Labs is a fully remote, open‐source observability company that supports over 7,000 customers worldwide. We are scaling fast and rely on a global, collaborative culture.The OpportunityWe are looking for a Senior Software Engineer – SRE to support our highest‐value Grafana Cloud customers by increasing the reliability of our Cloud databases that run on Mimir, Loki, Tempo, and Pyroscope. These databases are delivered as a SaaS product from AWS, GCP, and Azure across all regions.What You'll Be DoingPartner closely with product engineering squads (embedded model)Own production reliability for high‐SLA and complex customer environmentsDesign and implement automation to scale our reliability practicesDefine and evolve per‐tenant SLOs and reliability modelsProactively reduce SLO burn to prevent repeat incidentsServe as a primary escalation point and on‐call for relevant incidentsLead customer‐impacting incident response and post‐incident reviewsContribute to design docs and code reviewsInfluence feature design to ensure production scalability and operabilityBuild automation to eliminate toil where neededImprove alert quality and reduce noisy escalationsThis role includes an on‐call component that we take seriously. We provide balanced coverage across regions to keep on‐call health high.We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow,



backed by a company‐funded usage budget.What Makes You a Great FitRegular 1:1s with manager and colleaguesReviewing and creating SLOs and investigating ways to reduce budget burnImproving observability of customers within their environmentsDesigning and implementing solutions for reliability and scalabilityImplementing fault‐tolerant design patterns across the service lifecycleCollaborating with Engineering Leaders to help define product strategy, roadmaps, and technical designsParticipating in PR reviews and collaborating on Design DocsTeaching others about Site Reliability Engineering and communicating best practices early in developmentParticipating in Incident Response, including investigation through resolution and PIRs, and communicating with customersRequirements6+ years engineering experience, 3+ in SRE/CRE/production engineering.Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure‐as‐code tooling (Helm, Terraform, Jsonnet, etc.).Experience operating multi‐tenant systems in production.Solid experience designing and implementing SLOs.Experience with one or more programming languages (Go, Python, Java, etc.).Experience with Linux operating systems internals, networking, cloud storage,



and scaling.Excellent problem‐solving and troubleshooting skills.Experience with calm, blame‐free Incident Response, following up on actions, and writing high‐quality PIRs.Ability to reason about performance, scaling, and failure modes.Comfortable working within an engineering team that values autonomy and self‐direction.Ability to partner deeply with product engineering teams.Intellectually curious, transparent, action‐oriented, and kind.Compensation & RewardsIn Canada, the compensation range for this role is CAD 164,490 – CAD 197,389. Actual compensation may vary based on level, experience, and skillset assessed during the interview process. All of our roles include Restricted Stock Units (RSUs). Compensation ranges are country specific. If you are applying from a different location, your recruiter will discuss your specific market's defined pay range and perks at the beginning of the process.Equal Opportunity EmployerGrafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. #J-18808-Ljbffr

📌 Senior Software Engineer - Databases, Sre | Canada | Remote (Ottawa)
🏢 Grafana Labs
📍 Ottawa