Join Tipalti as a Principal Customer Success Manager, focusing on ensuring stellar outcomes for enterprise clients. This hybrid role requires managing strategic relationships to maximize product adoption and retention.You will be accountable for a portfolio of key accounts, each contributing significant revenue. Collaborate with your Strategic Account Manager and Customer Experience Manager to develop account plans and provide insights during executive level reviews.



Your goal will be to identify opportunities for expansion while championing customer success across the organization.Key Responsibilities:Manage overall customer health and drive revenue growthCollaborate on strategic account planning with leadership teamsConduct customer discovery sessions to assess needsIdentify upsell and cross-sell opportunities within your client basePresent value highlights in executive business reviewsRequirements:10+ years in Customer Success or related fieldsProven success with high ARR accounts in SaaS or FintechStrong planning and relationship-building capabilitiesExcellent communication and discovery skillsExperience engaging with senior stakeholdersShape the future of customer success at Tipalti by leveraging your expertise in customer engagement and account management.#J-18808-Ljbffr

📌 Principal Customer Success Leader At Tipalti (Toronto)
🏢 Tipalti
📍 Toronto