Elevate your career with PointClickCare as an Escalation Manager focused on high-impact customer issue resolution. Collaborate with cross-functional teams to drive significant operational improvements in a remote setting.This senior-level role demands a robust background in customer support, specifically in escalation management. You'll lead the development of this function while working closely with engineering, product management, and customer success teams. Your strategic oversight will improve incidents and enhance customer outcomes.Key Responsibilities:Manage high visibility support escalations across teamsBuild out escalation management processes and standardsAnalyze data to inform tactical operational decisionsCreate customer recovery plans for every incidentCoordinate communication and analyze trends for reportingRequirements:8+ years in customer support with escalation management expertiseProven experience building functions in SaaS environmentsStrong cross-functional collaboration skillsExcellent executive-level communication abilitiesBachelor's in Computer Science or related field preferredLeverage your skills to redefine customer support at PointClickCare while impacting healthcare positively.#J-18808-Ljbffr

📌 Escalation Manager At Pointclickcare (Mississauga)
🏢 ApplyMint
📍 Mississauga