Drive growth and customer satisfaction as Terminal's founding Customer Success Manager in Toronto. Take ownership of client activation, ensure timely delivery, and build a lasting success framework.This senior role requires proven expertise in enterprise customer success within technical product companies. You will manage the activation process for Terminal's enterprise clients, focusing on time-to-value, customer retention, and scalable success plans.



Collaborate closely with the Strategic Account Manager and Customer Engineer to deliver results and foster long-term relationships.Key Responsibilities:Drive time-to-value from contract to production certificationManage customer activation and ensure real value is derivedSet a proactive communication cadence and status updatesDraft structured success plans for each accountLead quarterly business reviews to validate expansion narrativesRequirements:Experience in customer success at a technical companyManaged enterprise accounts within complex organizational structuresStrong understanding of data pipelines and operational frictionExcellent executive communication skillsHigh urgency in driving customer success and go-liveElevate Terminal's customer engagement experience with a focus on retention and value creation in Toronto.#J-18808-Ljbffr

📌 Customer Success Manager At Terminal (Toronto)
🏢 Socket.dev
📍 Toronto